Responsible Gaming
Gaming Should Be Entertainment
At Chachus at Home Inner West, we believe that casino gaming should be enjoyed as a form of entertainment only. Gambling is never a reliable way to earn money or solve financial problems. Please gamble within your means and only with money you can afford to lose.
If you find yourself gambling to recover losses or relying on gambling for income, please seek help immediately.
Age Verification
You must be at least 18 years of age (or the legal gambling age in your state or territory) to participate in gambling activities in Australia. We are committed to preventing underage gambling and protecting minors from the risks associated with gaming.
If you are under the legal age, please do not use our services. Parents and guardians are encouraged to monitor young people's online activities.
Warning Signs of Problem Gambling
Be aware of these warning signs that may indicate problem gambling:
- Chasing losses by gambling more to recover money you've lost
- Hiding your gambling activities from family, friends, or partners
- Gambling with money intended for bills, rent, or essential expenses
- Spending more time or money on gambling than intended
- Feeling anxious, irritable, or restless when not gambling
- Lying about the amount of time or money spent gambling
- Borrowing money to fund gambling activities
- Neglecting work, study, family, or social obligations due to gambling
- Failed attempts to cut down or stop gambling
- Using gambling as a way to escape problems or negative emotions
If you recognise any of these signs in yourself or someone else, please reach out for support.
Self-Help Tools & Responsible Gaming Features
We provide several tools to help you maintain control of your gambling:
- Deposit Limits: Set a maximum amount of money you can deposit within a specific time period
- Loss Limits: Set a maximum amount you're willing to lose in a gaming session
- Reality Checks: Receive regular reminders during gameplay to check how long and how much you've been gambling
- Self-Exclusion: Temporarily or permanently exclude yourself from gaming platforms if you need a break
- Take a Break: Pause your account for a cooling-off period without losing your account
To access these tools, contact our customer support team or visit your account settings.
Support Organisations & Resources
If you're struggling with problem gambling, confidential help is available. Please contact one of these trusted organisations:
Australia
- Gambling Help Online — Free, confidential counselling and support
Website: www.gamblinghelponline.org.au
Phone: 1800 858 858 (free call)
International Resources
- GamCare (United Kingdom)
Website: www.gamcare.org.uk - GamStop (United Kingdom) — National self-exclusion scheme
Website: www.gamstop.co.uk - Responsible Gambling Council (Canada)
Website: www.responsiblegambling.org - National Council on Problem Gambling (United States)
Website: www.ncpgambling.org
All support services listed are free, confidential, and available to anyone seeking help with problem gambling.
If You Need Help, Reach Out Today
Problem gambling affects not only you, but also your family, friends, and finances. Recovery is possible, and help is available right now.
Don't suffer in silence. If you or someone you know is struggling with gambling, please contact Gambling Help Online on 1800 858 858 or visit their website for immediate support.
Remember: Seeking help is a sign of strength, not weakness.